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WHAT WORKS IN EDUCATION The George Lucas Educational Foundation
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If you are a team leader -- a department head, grade-level lead, coach, or an administrator -- chances are high that conflict makes you nervous. It makes most of us nervous, and when we're in a position of leadership, there's an implicit understanding that we're supposed to do something about conflict. We may even worry that we contributed or caused the conflict.

I want to make something clear: It is your role to address unhealthy conflict in a team you lead or facilitate. Your primary role as a leader is to attend to your team member's dynamics with each other and to build a constructive team culture.

Without a healthy team culture, you probably won't get into the kinds of conversations that make a big difference for students because those conversations are challenging ones in which conflict will most likely surface. That said, let me offer you some ways to manage unhealthy conflict in teams that you lead.

Name the Conflict

Because many of us are afraid of conflict, we can hide in denial of its existence. The first step is to acknowledge that there's conflict in a team you lead, and to name it. It helps if you name the conflict as a communication dynamic rather than blame conflict on individuals. There's a difference between thinking, James is so resistant to new ideas, and James makes declarative statements that put an end to discussions. Identify the behaviors that generate unhealthy conflict and separate them from people as human beings.

Once you've identified the conflict in the team, then you'll need to name it with the group. Sometimes you may need to name it for them, and sometimes you'll see more investment from your team if you facilitate a discussion in which they identify the conflict. A team may experience conflict because the personalities of individuals are very different from each other or because they disagree on goals or action steps. Identifying the sources of conflict can help to depersonalize it. Sources can also include a shortage of resources or time, organizational politics, and organizational dysfunction.

Consider Addressing the Conflict Now or Later

When you notice unhealthy conflict in your team, you'll need to make an assessment about whether it needs to be addressed in the moment, with the team, or whether it's a conflict between two team members that needs to be addressed later. Most likely, you'll know if the situation is the latter; you'll have seen these team members engage in unhealthy conflict with each other before, or you'll be able to see the clearly interpersonal conflict between two people. There's a whole set of tools you'll need in order to address the interpersonal conflict later (that's the content for a future blog post).

Anchor Team Members in Their Norms

Hopefully, your team has some norms or community agreements for how members will behave with each other. Ideally, these help to prevent unhealthy conflict. When a norm is broken, you can remind the team of their norms and share the impact on the team when a norm isn't adhered to. You might say something like, "I want to remind everyone that one of our agreements is to assume positive intent," and that might be enough to subtly shift how a group is behaving.

Sometimes it's useful to name how the unproductive behavior is affecting the group by saying, for example, "When we interrupt, we don't get to hear someone's full idea. We need everyone to contribute and share their thoughts so that we can be sure we're making the best decision. If we don't make good decisions, we're less likely to get full commitment from each other. Let's be mindful of giving everyone the full time they need to express their thoughts."

If unhealthy conflict continuously surfaces, then you may need to go back to norms, and team members will need to recommit to how they want to work together.

Conflict Can Be Healthy

There's healthy and unhealthy conflict. Most of us are familiar with the unhealthy kind, but what does healthy conflict look and sound like? One leadership team I worked with identified the following as indicators that their team was engaging in healthy conflict:

  • We wrestle with ideas.
  • We ask questions to probe for deeper understanding.
  • We change our minds.
  • We demonstrate curiosity.
  • We hold student needs at the center of our work.

This kind of conflict can lead to deep discussions that positively impact students. Having a discussion with a team about the role that healthy conflict can play, and what healthy conflict looks and sounds like, can help mediate unhealthy conflict and set the team on a powerful path.

As team leaders, rather than just stopping certain behaviors, our role is to shift unhealthy team dynamics into becoming healthy ones. Such an intention has transformational potential.

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Markus Junker's picture
Markus Junker
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Once a while it's helpful time to name how the useless conduct is saying so thank you guys, as to influence the gathering, for instance, "When we interfere with, we don't get the chance to hear somebody's full thought. We require everybody to contribute and share their musings with the goal that we can make sure we're settling on the best choice. On the off chance that we don't use sound judgment, we're more averse to get full responsibility from each other. How about we be aware of giving everybody the full time they have to express their contemplation.

Salvy1124's picture

Managing conflict within groups, like leadership teams, interview committees, and with coworkers can be a difficult situation that many people get uncomfortable about. I am currently working toward getting my masters in leadership and I found this post to be interesting and informative. I enjoyed the different approaches to handling a conflict and how some situations are talked about within a group and others are brought up between two people. This is a smart idea because most people find conflicts uncomfortable, and within a school community, if certain people do not need to be involved, it ends up working better. I work in a school that is mostly women and when a conflict arises, it can sometimes turn into a huge gossip fest. As I continue to better myself in my teaching and education, I plan to move into a leadership role in the future. This can be a scary thought because I am a person who does not like conflict, but I feel that I will be able to handle the situations that I come across. Studying in my classes I know that a good leader needs to listen to all concerns, communicate in many ways, ask questions, collaborate with others, and engage others in their full potential (Laureate Education, 2007). I feel that these are skills I am good at, and after reading this post I understand more about healthy conflict and how to turn situations into a positive impact on students. I like to hear different sides of a situation and ask questions that make people think on a deeper level. By using these strategies I can see how conflict can turn into a healthy one. I am slowly working my way toward a leadership role and one of my first tasks that I am part of in a leader role is being on the interview committee in my school. This task is one of Carnegie Foundation's areas of decision making in which a teacher involvement is essential to the health of a school (Ackerman & Mackenzie, 2007). I am proud to be moving forward in my career and becoming more aware of issues within a school and how to deal with each individual situation. By taking these first steps and being on interview team, I am able to voice my opinion and show others that I am ready for responsibilities and challenges. Thank you for this post!
Emily Salvatore
References:
Ackerman, R., & Mackenzie, S. (Eds.). (2007). Uncovering teacher leadership: Essays and voices from the field. (Laureate Custom Ed.). Thousand Oaks, CA: Corwin Press.
Laureate Education, Inc. (Executive Producer). (2007). Dynamic teacher leadership: Thoughts and perspectives. Baltimore: Author

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