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WHAT WORKS IN EDUCATION The George Lucas Educational Foundation Online Manners Matter

Netiquette becomes a key part of education.
By Laila Weir
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Credit: Wesley Bedrosian

From email to social networking to classroom blogs, today's students are online, both in and out of school -- a lot.

But there's no one out in cyberspace to make sure they wash behind their digital ears and refuse cookies from online strangers. Given this potentially dangerous void, schools will increasingly extend their supervisory reach, giving lessons at every grade level on netiquette -- call it Online Manners and Ethics 101.

Understanding how to interact online safely and effectively is, and will be, ever more critical. As today's students grow older, they'll be using the Internet to apply to colleges and jobs, and to communicate and network with colleagues. Yet our children, however much they seem to have been born with iPods growing out of their ears, haven't learned to handle digital communications by osmosis, any more than they innately knew how to write a résumé or hold a fork.

Educators have been increasingly, and sometimes uncomfortably, aware that students need education not just in Internet tools but also in Internet behavior. Given the more spectacular worries about online predators or identity theft, efforts so far have focused most on safety: Virginia now requires Internet-safety lessons in public schools, and Texas and Illinois have passed laws encouraging them.

But forward-thinking educators are working to teach all-around netiquette. These nascent rules -- from acceptable-use policies created by school districts to guide students on the Internet to basic manners instructions for students with school email accounts -- have begun to show up in official documents. Some are written in legalese that no kid could follow, and probably no kid really reads. But some schools are making the information accessible to students -- for the children's protection as well as for their own.

"There are people who are realizing that online communication is the wave of the future," says Don Knezek, CEO of the International Society for Technology in Education (ISTE). "And if our students are going to be prepared for the workplace, that's the way they're going to need to be able to communicate."

So what, exactly, is good netiquette? "A lot of it has to do with tone -- how you ask for things," says Shawn Morris, administrative coordinator of Wichita eSchool, a virtual public school in Wichita, Kansas, that reviews netiquette dos and don'ts with students. No "SHOUTING" and avoiding IM-speak in formal messages are among the most common guidelines. (See "Don't Even Think About It: The Basics of Netiquette," below, and "Beyond Emily: Post-ing Etiquette.")

Good online communication is especially important in virtual schools, where most interaction happens digitally. But with the Internet an ever-larger part of most students' lives, brick-and-mortar schools from Longmont, Colorado, to Modesto, California, are starting to teach netiquette, too.

Efforts to teach these skills to students are still spotty, though, as education blogger Will Richardson (a member of The George Lucas Educational Foundation's National Advisory Board) points out. "A lot of schools are beginning to put in Internet-safety and Internet-etiquette units," he says. "But they're not systemic in any way, and they really need to be."

Both Richardson and Julie Evans, CEO of the education nonprofit organization Project Tomorrow, say schools must incorporate netiquette better into everyday education. "Rather than having it be, 'We're all going to troop down to the computer lab and learn Internet matters,' embed it into the regular classroom experience," Evans argues. "When we're using collaborative tools in the classroom, instruct right along with them."

Living up to that ideal will take time and training as teachers themselves get more comfortable with digital tools. But whatever form it takes in the immediate future, netiquette training will -- and must -- expand.

Laila Weir is a contributing editor and writer for Edutopia. Her work has appeared in magazines, newspapers, and online publications around the world.

Comments (14)Sign in or register to postSubscribe to comments via RSS

Kelly E. McAphee's picture
Anonymous (not verified)

With the Internet and computers being the basis of learning in this day and age, I do believe it is important for children and new users to be educated in the proper way to conduct oneself while using the web. Enforcing Netiquette in schools is one way of improving the behavior that occurs while on the web, being that most children teach themselves how to operate on the internet and their parents may have no partake in their actions at all. Netiquette 101 seems to be a good idea and in the future may even clean up the internet world as we see it today.

Karen Kasprowicz's picture
Anonymous (not verified)

The earlier that Netiquette is taught to children, the better. Children have access to computers at an early age but are not savvy enough to understand the conequences of their actions on the computer. As a high school librarian, I often help students prepare resumes for internships or job applications. The first thing many of them have to do is create a new email account because I won't let them list "sexybaby69" as their address. I believe that Netiquette definitely needs to be part of a well-rounded education.

Juan Espejo's picture
Anonymous (not verified)

I would like to add that teaching netiquette may help prevent the cyberbullying issue of our times.

Beth's picture
Anonymous (not verified)

Has anyone seen workshops for parents and teachers regarding Netiquette? While we, as educators, can attempt to teach the kids, we need reinforcement. I have found that the parents do not understand this concept nor some colleagues. Suggestions?

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