Lesson 8: Social Branding
Building a brand that youth identify with can make or break after-school programs.
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Just because you have built a high-quality after-school program doesn't guarantee you'll get good attendance. After all, many youth would prefer to hang out, unsupervised, with friends than participate in after-school learning activities. What's the trick to getting youth to engage in your program? According to the Providence After School Alliance, marketing after-school programs so they're cool and engaging to kids is key to gaining and retaining student participation.
Here are some of the ways PASA has captured student attention:
During the beginning stages of branding the program, PASA held focus groups with middle school youth to understand their perception of after-school programs. Many youth saw such programs as "detention" and "more homework." To help turn this negative perception around, PASA worked with the Rescue Social Change Group, a social-marketing firm. PASA and a cadre of students coined the term AfterZone; then the firm helped further develop the AfterZone brand to appeal to youth.
Findings show that developing a program brand that youth can relate to makes after-school programs more successful. PASA developed programs and an image around youth independence and program authenticity, letting young people know that the AfterZone was very different from school and a place where they could try new skills, meet new people, and have fun.
You can emulate the AfterZone branding model by sticking to the same key components: separating the school day from after school, treating youth as young adults, and creating a fun environment. Here are some tips for achieving this goal:
- Make the environment conducive to interaction and noise using music and special areas like "chill zones" for reading.
- Surround students with other young adults, such as college volunteers or AmeriCorps members.
- Give students complete flexibility to choose the programs they like, which will make the program more enjoyable and engaging while differentiating it from the mandatory nature of school time.
- Stay on message. The entire staff, from providers to AfterZone volunteers, are required to participate in Branding 101, a training meeting about retaining the AfterZone identity. Staff, volunteers, and providers are taught how to market their programs to appeal to youth, and how to deliver on that promise of an engaging, fun program that is not like school.
Recruitment and Celebrations
In addition to staying on message, PASA has created the following recruitment events, showcases, and celebrations to attract and retain students:
Recruitment events put after-school programs on display for youth. Providers are required to attend fairs two to three weeks before the AfterZone session begins in schools throughout all the AfterZones. Often, recruitment events are held in the cafeteria or gymnasium where students can "shop" for their favorite programs.
Postsession showcases allow youth to demonstrate to families, peers, and teachers the skills they have learned in their AfterZone program, which can build momentum for prospective attendees. Showcases sometimes blend youth from several middle schools.
On occasion, targeted celebrations are held at the end of sessions for youth who have met specific attendance and participation levels. These celebrations include DJs, refreshments, and student performances at a location off school grounds.
Citywide end-of-year celebration is held the week immediately following the end of both the AfterZone program and the school year, usually at a local college campus. Celebrations include performances and recreational activities, and youth are invited based on their attendance throughout the year. Families, teachers, community partners, and AfterZone providers are also invited.